Shipping and Delivery

• Delivery time may be delayed from the advised time due to changes in inventory status, delivery companies' busy periods, long holidays such as the year-end and New Year holidays, natural disasters (bad weather), etc.
• If your order includes ``made-to-order items'', ``pre-order items'', or ``order items'', the item will be shipped when the item is in stock, so it may take some time. .
• If you are not present at the time of delivery, the delivery company will mail you a notification of absence. Please be sure to request redelivery using the method listed on the delivery notice and receive the item within the delivery company's storage period. If the storage period with the delivery company has expired, the product will be automatically returned to our store. Please note that you will be responsible for the shipping costs for returned items and the round-trip shipping costs for redelivery.

Specify the day and time of delivery

• *Delivery may be delayed due to delivery conditions and traffic conditions on Saturdays, Sundays, holidays, the delivery company's busy season, year-end and New Year holidays, long holidays, and bad weather.
• *Some items, even large furniture, will be delivered throughout the day.
• *Depending on the delivery area, you may not be able to specify the delivery time.

If you order multiple items, the items will be shipped as soon as all items are available. If the products you have ordered include "made-to-order products," "pre-order products," or "back-order products," the products will be shipped when the products are in stock. Also, since shipping sources differ depending on the product, it may not be possible to ship all items together using one shipping company. Thank you for your understanding in advance.

• *Due to our store's circumstances, some products may be shipped separately (shipping costs will be borne by us). Please note that if you wish to have the item shipped separately due to customer circumstances, you will be charged an additional shipping fee.
• *Please check each product page for delivery dates for made-to-order products and pre-order products.

24/7 delivery

Delivery time is determined by the driver's delivery route on the day, so it is not possible to specify a time in advance. The shipping company will contact the customer with an estimated delivery time the day before or the morning of the day. If we are unable to contact you, the delivery will be canceled, so please be sure to call us back.

If you are unable to receive your order on the scheduled delivery date

Please contact our store or the delivery company immediately. If you are not present for large items and have to take them back to the office, you will be charged an additional fee. Please note that even if you notify us in advance, if the change is made at short notice, we may not be able to process the change in time and you may not be able to change the date and time.

About delivery

We cannot accept returns for reasons such as not being able to transport the product indoors. Please check the product size and delivery route carefully before purchasing.
For information on the delivery of large furniture, please check "Delivery of Large Furniture".

• *If delivery is not possible due to insufficient confirmation, such as ``cannot pass the stairs'' or ``cannot enter the apartment elevator,'' you may be forced to lift the item or use a crane truck to transport it on a separate day. In that case, additional charges such as on-site investigation and separate labor charges will be incurred, and the customer will have to pay them to the delivery driver.
• *Depending on the shape of the furniture, it may be possible to bring it in even if it is in a narrow hallway or through a narrow door. If you have any concerns about shipping, please contact us before purchasing.
• *The storage period after delivery by the carrier is one week. After this time, the product will be returned to our store. Please request redelivery as soon as possible. Please note that if the product cannot be delivered and is returned to our store due to long-term absence or refusal to receive the product, the customer will be responsible for the return shipping costs, and we may be unable to accept future orders.

By mail or letter pack

The item will be delivered to your mailbox.

Delivery to the front door (in front of the entrance or lobby)

This is a regular courier service where products are delivered to your doorstep.
Since the product is delivered in a packaged state, you will be responsible for all assembly and installation of the product by yourself.

Unpacking and installation delivery (assembly and installation service)

This is a delivery method in which two people in charge of delivery come to your home and carry the product into the room, assemble it, set it up, and take the packaging materials home.

• *We cannot install installations that involve driving fixing screws into walls or ceilings, or remove doors or windows during delivery. Since we cannot bear the responsibility for these tasks, the customer will be responsible for carrying out the work themselves after transporting the product to the installation location.
• *If the item is delivered to a room on the 3rd floor or higher and the item must be delivered via stairs due to the lack of an elevator, etc., an additional fee may be requested in advance or paid to the delivery driver on the day of delivery. Yes.
• *Please note that in the unlikely event that delivery is not possible due to the customer's circumstances, the customer will be responsible for the re-delivery shipping costs.
• ※For information regarding the delivery of large furniture, please check "Delivery of Large Furniture".

Generally, we do not hold items on hold, but in the unlikely event that we store in-stock items for a long period of time due to the customer's convenience, we may charge a separate storage fee. If we store your item due to our convenience, we will not charge you any storage fees.