■ Membership registration
When using this site, member registration and password are not required.
*Member information registered on the old site (antry.shop) will not be carried over to this site.
You can check your order history by creating a new account from "My Account/Order History" in the top right corner of the top page (on the menu screen for mobile).
■ Shipping Fee
For more details, please see "Shipping and Delivery Information".
■ Payment method
You can use credit cards, bank transfers, etc.
For more details, please see "About Payment".
■ Product shipping and delivery dates
In-stock items will be shipped within 2 to 10 business days.
For made-to-order products and pre-order products, the delivery date is indicated on each product page.
For more details, please see "About Orders and Delivery".
■ If you don't receive an email
If you do not receive an email after payment, the following may be the cause:
- You have a spam filter set up
Your mobile email address (docomo/au/softbank carrier email) or provider email may have a spam email prevention function set as standard. It may have been automatically sorted into a folder or trash, so please double check.
迷惑メールフィルターの設定により通知メールが届かない場合は、ドメイン指定受信で「@antry.co.jp」の受信許可の設定をお願いします。設定に関するお問い合わせはご対応致しかねます。
[How to set up and cancel domain-specific reception settings]
・NTT Docomo
・At
・SoftBank
・Apple iCloud
-
Entering your email address incorrectly
It is possible that the email address you registered is incorrect. Please contact us if you have any questions. -
Mail server capacity exceeded
E-mail servers have limited capacity, and if you do not delete e-mails regularly, your inbox may become full and will not accept new e-mails. If you are concerned, please delete the email on the server.
■ About additional purchases after completing an order and combining shipping fees for multiple orders
In either case, we may be able to accommodate your request before shipping arrangements are complete, but depending on the content and timing, we may not be able to accommodate your request.
If you are interested, please contact us with your name, order number, and product name when ordering.
Please also note that the above inquiries may delay delivery.
■ About delivery notes and receipts
You can download and issue delivery notes and receipts from the "Order My Page" listed in the shipping completion email. You can enter the address and proviso on the receipt yourself.
We apologize for the inconvenience, but if you require a paper copy, please download and print it yourself.
