About canceling an order
You can cancel your order by yourself within 7 days from the time you place the order until the time the product is shipped .
Even if it is within 7 days, we cannot accept items that have already been shipped or made-to-order items. Also, please refrain from making a temporary purchase for the purpose of keeping the item you are unsure about.
About returns and exchanges
Please check the product within 7 days after the product arrives .
After receiving the product, please be sure to check within 7 days that there are no scratches or defects on the product and that there are no mistakes in the content of your purchase. We accept returns and exchanges of products in the following cases.
Returns and exchanges due to product defects
We take all possible measures to ensure the quality of our products, but in the unlikely event that there is a defect such as a defect or damage to the product, a shortage of product parts, etc., or if you receive a product that is different from what you ordered, please contact the " Returns/Exchanges/Cancellation Desk ". Please contact us. After confirming the content, we will contact you again, so please attach a photo image of the relevant part and reply. If the product is defective or due to our mishandling, we will immediately replace it with a non-defective product only if the following conditions are met.
- If you contact us within 7 days after receiving the product
- When it is possible to prove that the product was purchased at our store
- When it can be determined that the product has not been used or that there was a defect before use.
- *If 8 days or more have passed since the product arrived, we cannot accept returns or exchanges even if the product is defective. Please be sure to check the product immediately upon arrival.
- * In principle, we will replace the product with the same product, but if the product cannot be prepared due to a shortage or out of print, we will respond with a replacement product or a refund.
Returns and exchanges for customer convenience
We cannot accept any returns or exchanges of products due to customer convenience.
(If the color, size, feeling of use is different from the image, if you made a mistake in ordering, etc.)
Before placing an order, please check the color, size, contents, characteristics, delivery date, precautions, etc. of the product before placing an order.
In addition, we cannot accept returns or exchanges even if it falls under the characteristics of the product. Please carefully read the product page and " Notes on products " before placing an order.
- If the product is defective, we will bear the full amount of the shipping fee and transfer fee required for return or exchange.
- Refunds due to product defects, etc. will be handled by credit refund or transfer to the designated bank account.
- In the case of a return or exchange due to unavoidable reasons such as refusal of delivery or long-term absence, the shipping fee and other expenses at that time may be deducted from the refund price or charged separately. .
- Items purchased at the online store cannot be handled at the physical store. Please contact us from " Contact Us " on the online store.
- Items purchased in-store have different guidelines for returns and exchanges.
- If you have any other questions about returns or exchanges, please contact us from the " Contact Us " section of the online store.