Cancellation of your order
Customers can cancel their orders themselves from the following window within 7 days from the time of ordering to the time before the product is shipped is.
We cannot accept products that have already been shipped or made-to-order products, even within 7 days. Also, please refrain from making temporary purchases for the purpose of keeping items you are unsure about.
Returns and Exchanges
Please check the product within 7 days after receiving the product.
After receiving the product, please be sure to check that there are no scratches or defects on the product and that there are no errors in the purchase details within 7 days. Our store accepts returns and exchanges of products in the following cases.
Returns and exchanges due to product defects
We take great care in ensuring the quality of our products, but in the unlikely event of product defects or damage, shortages of product parts, or if you receive a product that differs from your order, please contact us through the "Return/Exchange/Cancellation Desk". After confirming the details, we will get back to you, so please reply with attached photos of the relevant areas. We will immediately exchange for a good product only if it falls under product defects or our company's oversight and meets the conditions below.
- If you contact us within 7 days of receiving the product
- If you can prove that the product was purchased from our store
- If the product is unused or it can be determined that there was a defect before use
- *We cannot accept returns or exchanges for items that have passed more than 8 days after receiving the item, even if the item is defective. Please be sure to check the product immediately upon arrival.
- *In principle, we will replace the product with the same product, but if the product is not available due to being out of stock or out of print, we will provide a replacement product or refund.
Returns and exchanges due to customer convenience
We cannot accept returns or exchanges of products due to customer convenience.
(If the color, size, feel of use is different from the image, if you made a mistake in ordering, etc.)
Please check the color, size, contents, characteristics, delivery date, precautions, etc. of the product before placing your order.
Also, returns and exchanges cannot be accepted if they fall under the characteristics of the product. We kindly ask you to read the product page and "Notes on the Product" carefully before placing your order.
supplement
- If the product is defective, we will bear all shipping fees and transfer fees required for returns or exchanges.
- Refunds due to product defects will be handled by credit card refund or transfer to your designated bank account.
- In the case of a return or exchange due to unavoidable reasons such as refusal of receipt or long-term absence, shipping and other costs may be deducted from the refund amount or billed separately. .
- Purchases made at the online store cannot be handled at physical stores. Please contact us through the online store's "Contact Us" page.
- Return and exchange guidelines for products purchased in physical stores are different.
- For any other questions regarding returns and exchanges, please contact us through the online store's "Contact Us" page.