About orders and delivery

The delivery time varies depending on the product type. Please check the following "About [product type]" for each delivery date. The delivery date will be the delivery date after the order is confirmed.

In addition, the delivery date is not a guarantee, it is only a "guideline". Due to production and delivery schedules, it may take some time to deliver the product.

• *Please note that the timing of order confirmation differs depending on the payment method. For details, please refer to "About payment methods" .
• *In the case of pre-ordered items, it will be the estimated arrival time, not the delivery date . For details on the delivery date and estimated arrival time of reserved items, please check the "About reserved items" below.

It is not possible to bundle products with different inventory types, such as "regular products and reserved products". We apologize for the inconvenience, but please purchase the cart separately.

• *Even if the product can be bundled, depending on the circumstances of our shop, we may send it separately first (shipping fee paid by us). Please note that if you wish to have the item shipped separately for your own convenience, you will be charged a separate shipping fee.

deadline

Usually within 2-10 business days after confirming your order

Items that have a back-order notation on the product display screen are back-ordered items, and it takes longer to deliver than normal products.

deadline

Usually about 2 weeks after confirming the order

Products marked as made -to-order on the product display screen are made-to-order products that are manufactured after receiving an order.

deadline

Since the delivery time varies for each product, please be sure to check the delivery time stated on the product page before ordering. The production of the product will start after the order is confirmed.

• * Please note that the timing of confirming the order, which will start production, differs depending on the payment method. For details, please refer to " About payment methods ".

Products marked as reserved products on the product display screen are products that can be purchased in advance of ANTRY ONLINE STORE's pre-ordered products and products scheduled to arrive next time.

About delivery date and arrival time

Before placing an order, be sure to check the arrival time information (see chart below) on the product page.

(1) The "scheduled arrival date" on the top is the arrival date for our store. After the arrival, it will be shipped sequentially as soon as it is ready, so the delivery date is scheduled to be approximately one month from the scheduled arrival date .

② For products with different estimated delivery times depending on the timing of the order, the estimated delivery time is indicated.

• *We cannot accept requests for delivery dates.
• *The "estimated arrival time" and "estimated delivery time" are not guaranteed and are only "approximate". Due to production and delivery schedules, it may take some time to deliver the product.
• *If the stock is ready before arrival due to cancellation, etc., it may be shipped earlier than the scheduled time.

About sold out reservations

If it is displayed as sold out on the product page , it will be "sold out for the next arrival" and the reservation sale will end . We will start pre-order sales once the next shipment is confirmed, so please wait until then.
Products scheduled to arrive next time

is displayed, so if you register, you will be notified when we start accepting orders.

About bundling with other products

It cannot be bundled with products with different inventory types such as regular products.

Fluctuations in stock status

Some products are also sold in physical stores, so depending on the timing, such as when there is a concentration of orders for the same product, the inventory status may not be reflected on the website in time and may be out of stock. If the item is out of stock, we will notify you by email and cancel the order. We apologize for the inconvenience, and appreciate your understanding in advance.

*Even after payment is completed, we may cancel your order if we are unable to prepare the number of items ordered. In that case, we will refund according to the terms.

Online store and brick-and-mortar store

Product availability and product availability differ between the online store and physical stores.

About arrival schedule notification

Appears on product pages with sold-out notices

If you set , we will send an arrival notification to the registered email address when the product arrives.

*We do not guarantee the arrival of products to those who have registered. Please note that there may be cases where the notification e-mail is not sent even if the product has not arrived.