About orders and delivery dates

Delivery time varies depending on [product type]. Please check the "About [Product Type]" below for each delivery date. The delivery date is from after the order is confirmed.

Additionally, delivery dates are not guaranteed and are only a guideline. Due to production and delivery schedules, it may take some time for the product to be delivered.

• *Please note that the timing of order confirmation may vary depending on the payment method. For more details, please refer to "About Payment Methods".
• *For pre-order items, the estimated arrival time is not the delivery date. For more information on the delivery date and expected arrival time of pre-order products, please see "About pre-order products" below.

Products with different stock formats, such as "regular products and pre-order products", cannot be bundled together. We apologize for the inconvenience, but please make your purchases in separate carts.

• *Even if the products can be bundled together, depending on the circumstances of our store, some products may be shipped separately (shipping costs will be borne by us). Please note that if you wish to have the item shipped separately due to customer circumstances, you will be charged an additional shipping fee.

deadline

After your order is confirmed, it will usually be shipped within 2 to 10 business days.

Products that have the label お取り寄せ on the product display screen are special order items, and they take longer to deliver than regular products.

deadline

Usually within 2 weeks after your order is confirmed

Products that display 受注生産 on the product display screen are made-to-order items that will be produced after receiving your order.

deadline

Delivery times vary for each product, so please be sure to check the delivery times listed on the product page before placing your order. Production of the product will begin after your order is confirmed.

• *Please note that the timing of order confirmation, which triggers the start of production, varies depending on the payment method. For more details, please refer to "About Payment Methods".

Products that have the label 予約商品 on the product display screen are items that can be purchased in advance, such as pre-order products and items scheduled for the next restock at ANTRY ONLINE STORE.

Delivery and arrival times

Before placing your order, please be sure to check the arrival time information (see below) listed on the product page.

① The "Estimated arrival time" listed above is the time when the item will arrive at our store. Once the item is in stock, it will be shipped as soon as it is ready, so delivery time is approximately 1 month from the expected arrival date. I am.

② For products whose estimated delivery time varies depending on the timing of your order, the approximate estimated delivery time is listed.

• *We cannot accept requests for delivery dates and times.
• *The "estimated arrival time" and "estimated delivery time" are not guaranteed and are just a guideline. Due to production and delivery schedules, it may take some time for the product to be delivered.
• *If inventory becomes available before arrival due to cancellation, etc., we may ship the item earlier than the scheduled time.

Regarding sold out reservations

If the product page shows Sold out, it will be displayed as "Next arrival is sold out." Pre-order sales have ended. We will start pre-order sales once the arrival of the next batch is confirmed, so please wait until then.
The next items to be shipped are

If you register, you will be notified when orders begin.

Regarding bundling with other products

Products with different inventory formats, such as regular products, cannot be shipped together.

Fluctuations in stock availability

Some products are also sold in physical stores, so depending on the timing, such as when orders for the same product are concentrated, the inventory status may not be reflected on the website in time and the product may be out of stock. If the item is out of stock, we will notify you by email and cancel the order. We apologize for the inconvenience, and thank you in advance for your understanding.

*Even after payment is completed, we may not be able to prepare as many products as you ordered and we may cancel your order. In that case, we will refund according to the terms and conditions.

Online and physical stores

Product availability and product availability differ between online stores and physical stores.

Regarding arrival schedule notification

Displayed on product pages with Soldout

If you set this, we will send a notification to the email address you registered when the product becomes available.

*We do not guarantee that products will arrive for those who have registered. Please note that there may be cases where the notification email is not sent even if the item is not in stock.