Here is information and important notes for those who wish to purchase our products from overseas. If you are interested in international purchases, please review the following points:
- 1. Understanding Local Culture and Laws
- International markets have diverse cultures and laws. When shipping products and handling customs procedures, it is necessary to comply with local laws and regulations.
- 2. Product Compatibility
- While we aim to provide valuable products, they may not function correctly depending on your environment. Please ensure to check product compatibility. For detailed product information and features, please refer to each product page.
- 3. Shipping and Logistics
- We also give careful consideration to international product shipping and logistics, striving to provide our customers with a smooth purchasing experience. We select the best methods for shipping, delivery times, and customs/tax procedures, and detailed shipping information can be confirmed via email after purchase.
- 4. Language and Currency
- For your convenience, we offer a website that supports local currencies. We provide information in languages other than Japanese to make product information and services easily accessible to customers, but if you cannot find your language, please use a translation app.
- 5. Support and Customer Service
- If you have any questions or concerns regarding international purchases, our customer support team is here to help. We will respond promptly and courteously to inquiries via chat or social media. Please do not hesitate to contact us. We hope you understand the information and important notes for international orders and enjoy your shopping experience.
Q&A Frequently Asked Questions
- What are the shipping methods?
- We primarily use Japan Post EMS and FedEx for delivery.
- When will my package arrive?
- Normally, products are expected to arrive in about one week. (It may take several weeks to a month due to delays.)
- Which countries do you ship to?
- The availability of shipping regions changes daily. For more details, please refer to Japan Post's table of countries and territories where mail can be sent. https://www.post.japanpost.jp/int/information/overview_en.html
- How much is shipping?
- It varies depending on the destination country and weight. The minimum fees are as follows (Japan Post):
＜China, South Korea, Taiwan＞ From $15
＜USA (including overseas territories like Guam)＞ From $27
＜Asia (excluding China, South Korea, Taiwan)＞ From $22
＜Oceania, Canada, Mexico, Middle East, Europe＞ From $31
*Conversion (1 USD / 140 JPY: 2023.5)
*The actual amount will be displayed on the checkout page before purchase
*Customs duties may be incurred separately
- Do I need to pay taxes or customs fees before delivery?
- Our products are shipped from Japan, and depending on the purchase amount, taxes and customs fees may be incurred in the destination country. These costs are the customer's responsibility. Please pay at the time of delivery. Customs duty rates vary by country, so please check them yourself. 《For the USA》 For shipments to the USA, from August 29, 2025, customs duties and customs fees will apply regardless of the amount. Please confirm the details yourself.
- How can I track my order?
- You can track your order on this website. [Track Order] Packages shipped via EMS (JP Post) can be tracked from the following site: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
You can also check from the shipping confirmation email.
- Why is my package stuck in Japan on the Japan Post tracking page?
- Don't worry if your package appears to be stuck in Japan on the Japan Post website. In most cases, after your order leaves Japan, it is handed over to a local delivery carrier (e.g., USPS, Australia Post), so tracking may take several days to weeks to update. Tracking will begin to update again once the package arrives in your country.
- Regarding receipts and invoices
- We do not provide receipts or invoices. Please use the invoice included with your package.
- What happens if I don't pay customs duties or other taxes and fees?
- The product will be returned. In that case, we will only refund the amount minus the expenses incurred by us.
- What happens if I refuse to accept or abandon the package?
- You will be responsible for the return shipping costs, or for the product price and all costs incurred for the order. If the package cannot be delivered due to issues on our side or during delivery, we will issue a full refund.
