Please check the product within 7 days after purchase.
After purchasing the product, please be sure to check within 7 days whether there are any scratches or defects on the product and whether there are any mistakes in the content of your purchase. ANTRY INC. accepts returns and exchanges of products in the following cases.
■ About returns
We cannot accept any returns of products due to customer convenience.
If there is a problem with the product and the following conditions are met, we will immediately replace it with a non-defective product or issue a refund.
① If you contact us or visit us within 7 days after delivery of the product ② If you can prove that the product was purchased from us with a receipt or delivery note ③ The product is unused or defective before use If it can be determined that there was
■ About exchange
ANTRY will only accept product exchanges if the following conditions are met.
① If you contact us or visit us within 7 days after delivery of the product ② If you can prove that the product was purchased from us with a receipt or delivery note ③ The product is unused and good according to our standards *1
④If the product you want to exchange is the same price or more *2
*1 Please check if the product is damaged, soiled, lost, or has an odor (including accessories and packaging).
■ We do not accept exchanges in the following cases:
*2 It is also possible if the total of multiple points is the same or more.
The following products cannot be exchanged at all, even if they meet the exchange conditions above.
In the event of product defects, etc., we will bear the full amount of shipping and transfer fees required for returns and exchanges.
The customer will be responsible for the full amount of the above costs for the exchange due to the customer's convenience.
Refunds will be made using the payment method used at the time of purchase (cash, credit card, points, etc.).
Returns and exchanges can be made at locations other than the store of purchase.
For refunds by credit card, it is necessary to visit the store where you purchased the product.
Items purchased at the online store cannot be handled at the store.
Products purchased at the online store have different guidelines for returns and exchanges.
Click here for online store return and exchange guidelines .
If you have any questions regarding returns or exchanges, please contact the shop listed on your receipt.
- Sale item
- Made-to-order products (curtains, nameplates, handrails, etc.)
- Maker order product
- furniture, vintage items
- Products with hygiene issues (toiletries, food, etc.)
- Consumables (light bulbs, etc.)
Over-the-counter version (established December 1, 2017)